1. Introduction & Acceptance
These Terms and Conditions govern how you use the LeadVix platform, including the web application, its features, integrations, and the related services too. When you create an account or just use LeadVix in any way at all, you agree to be bound by these Terms.
If you are using LeadVix on behalf of a company or organisation, you confirm that you have the authority to accept these Terms on their behalf.
LeadVix reserves the right to update these Terms at any time. Continued use of the platform after changes are posted means you accept the updated Terms.
2. Definitions
- “Platform”: The LeadVix web application and kind of all the attached features + services.
- “User”: Any person or organisation that has a registered LeadVix account, basically someone with access
- “Admin”: The account holder with full access to settings, billing, and team management
- “Company Employee”: A team member invited by an Admin with limited access as defined by their role
- “Leads”: Contact records imported into the platform for outreach purposes
- “Campaign”: An outbound email sequence sent to a selected group of leads
- “Knowledge Base”: A document uploaded by the user to train the AI on company-specific information
- “SendGrid”: The third party email delivery service used by LeadVix for outbound emails
- “IMAP”: The email protocol used to receive and read replies inside the platform
3. Eligibility
To use LeadVix you must:
- Be at least 18 years of age
- Register with accurate and complete information
- Have the legal authority to use the platform on behalf of your organisation if applicable
- Comply with all applicable laws and regulations in your region
PART A — ACCOUNT & ACCESS
4. Account Registration
When you create your account you need to make sure the info is accurate, you know. You are also the one responsible for keeping your login details confidential and for every bit of activity that happens under your account. If you ever think that someone has unauthorised access, contact us right away at info@softtechcube.com.
5. Required Setup
Before you can get to the full platform, each user has to finish:
- SendGrid Integration — to enable outbound email sending
- IMAP Configuration — to enable reply tracking and inbox reading
These parts are not optional. The platform simply will not work the way it is supposed to without both setups, in place. LeadVix gives you step by step instructions for both of these.
6. User Roles
Admin: Full access to all platform features including settings, billing, team management, campaign creation, and reports.
Company Employee: Access to features assigned by the Admin. Cannot access billing, subscription, or system settings unless granted permission.
Admins can activate, deactivate, and edit team members at any time from the Employees section.
PART B — PLATFORM USE
7. Acceptable Use
By using LeadVix you agree to:
- Use the platform only for legitimate business outreach and relationship management
- Ensure all lead data you import was obtained legally and ethically
- Comply with applicable email marketing laws including CAN-SPAM, GDPR, CASL, and any other regulations relevant to your region
- Not use the platform to send spam, unsolicited bulk email, or any content that violates applicable law
- Not attempt to reverse engineer, copy, or replicate any part of the platform
- Not use the platform in any way that could harm other users, third parties, or LeadVix itself
8. Lead Data Responsibility
You are solely responsible for the lead data you import into LeadVix. This includes:
- Ensuring you have the legal right to contact the individuals on your list
- Ensuring the data was collected in compliance with applicable privacy laws
- Keeping your data accurate and up to date
- Handling any opt-out or unsubscribe requests from leads promptly
LeadVix provides the outreach infrastructure; the responsibility for how it is used lies entirely with the account holder.
9. AI Email Automation
LeadVix uses artificial intelligence to assist with email drafting, reply classification, and follow-up automation. Here is how it works and what you need to know:
- The AI reads incoming replies and classifies them as Positive, Negative, Follow-Up Required, or Needs More Information
- It suggests email responses based on your uploaded Knowledge Base and the context of the conversation
- If Auto Send is disabled, every AI-suggested reply waits for your manual review and approval before sending
- If Auto Send is enabled, replies go out automatically without review you are responsible for enabling this setting and for all emails sent as a result
⚠️ Disclaimer: LeadVix’s AI automation is designed to make outreach more efficient. It can’t ensure lead conversion, deal closing, revenue increase or any specific business outcome. The results are solely dependent on the quality of your leads, the messages you send, your industry and market conditions. LeadVix will not accept any responsibility for any business results or lack thereof from the use of the platform.
10. Knowledge Base
When you upload the Knowledge Base document, it’s basically what trains the AI on your company’s products, services, the overall tone, and also the day to day processes. You’re the one responsible for making sure this Knowledge Base is accurate, still current, and that it does not include any confidential or legally sensitive stuff you’re not allowed to share. LeadVix then stores your Knowledge Base securely and it only uses it to enable AI features inside your account.
PART C — THIRD PARTY SERVICES
11. SendGrid
LeadVix uses SendGrid, operated by Twilio Inc., to deliver all outbound emails from the platform. SendGrid is an entirely independent third party service.
⚠️ Disclaimer: LeadVix is not responsible for SendGrid’s pricing, plan structures, service availability, deliverability rates, or any changes to SendGrid’s terms, policies, or features. Your SendGrid account and any associated costs are entirely separate from your LeadVix subscription. LeadVix strongly recommends reviewing SendGrid’s own terms of service and privacy policy. Any issues with email delivery, spam filtering, or SendGrid account suspension are outside LeadVix’s control and responsibility.
12. Other Third Party Integrations
LeadVix might work alongside or allow connections to various third party tools like Stripe, PayPal, Google Pay, Apple Pay, and also services such as Zoom, Google Meet, and Microsoft Teams. These are independent platforms , each one has its own terms, pricing , and data handling practices. LeadVix is not responsible for any alterations, outages or the way information is managed by those third party providers.
13. Payment & Subscriptions
- LeadVix offers subscription plans with different limits on leads, team members, and campaigns
- Payments are processed through our payment providers securely
- Plans are able to be upgraded or modified at any time on the Subscription section.
- LeadVix reserves the right to change plan pricing or features with reasonable notice
- Eligible for refunds on a case by case basis, if you have any concerns, contact info@softtechcube.com
PART D — GENERAL TERMS
14. Prohibited Conduct
You must not:
- Spread spam, illegal information, or emails that are in violation of applicable laws
- Accept data from sources acquired by unethical or illegal means
- Try to access any part of the platform without authorization.
- Misrepresent your identity or company information
- Use the platform to harm, harass, or deceive any individual or organisation
- Share your account credentials with unauthorised parties
Penalties for breaking any of these rules may include suspension or permanent termination of your account.
15. Platform Availability
LeadVix tries to keep the platform ready and in motion pretty much all the time, however it can’t promise uninterrupted access, no matter what. From time to time, scheduled maintenance or certain technical issues might create interruptions, and on top of that, third party outages can also show up. LeadVix will take reasonable steps to reduce disturbance as much as possible and it will communicate any planned downtime ahead of schedule, wherever that is feasible.
16. Limitation of Liability
To the fullest extent permitted by law, LeadVix is not liable for:
- Any loss incurred indirectly, incidentally or consequentially in respect of the use of the platform.
- Loss of leads, revenue, data, or business opportunities
- Outcomes of AI-generated email responses sent under your account
- Issues arising from third party services including SendGrid, payment processors, or calendar integrations
- Any damage resulting from unauthorised access to your account
17. Intellectual Property
The intellectual property of LeadVix – the content, design, code and features within the LeadVix platform are protected by the respective laws. No part of the platform may be copied, reproduced or distributed without first obtaining the appropriate written permission.
Your uploaded content, including your Knowledge Base, email templates and the lead data stays yours. When you upload it, you give LeadVix a limited licence to use it, just for running your account, not for anything else.
18. Account Termination
LeadVix can suspend or end your account anytime, if it thinks you are violating these Terms. You can also shut down your account whenever, by reaching out to info@softtechcube.com. After termination, your data will be handled the way our Privacy Policy says.
19. Governing Law
These Terms are governed by and interpreted according to the applicable law. Any disagreements that come up related to these Terms will fall under the jurisdiction of the courts in LeadVix’s country of operation.
20. Disclaimer – Domain-Based Email Configuration
The domain-based email setup requires configuration of DNS records and/or nameserver settings. The Client/User is solely responsible for providing accurate DNS and nameserver information and for making or approving any required changes with their domain or hosting provider.
The Company will provide the necessary configuration details and instructions; however, the Company shall not be held responsible for any errors, misconfiguration, incorrect DNS or nameserver changes, service interruption, email delivery issues, domain downtime, or any other loss or damage resulting from incorrect or unauthorized changes made by the Client/User or their service provider.
Clients/Users are advised to carefully review and verify all DNS and nameserver settings before applying any changes.
21. Contact Us
For any questions or concerns about these Terms:
LeadVix
Email:
support@leadvix.com
teams@leadvix.com
Website: leadvix.com